- Unprofessional tonality
- No extra-mile greeting
I apologize and explained :
- Sore-throat
- No intention to rude at all because customer called for normal request (bill)
- I'm truly sorry
She couldn't accept my explanations and apology.
When this kind of thing happen, I feel that I'm not suitable with this job. I think it is time for me to move on, leave this comfort zone.
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